Shipping Policy

Please allow 5-15 business days for our team to process your order depending on the size of your order.

Shipping times: Once processed, orders shipped within Australia. typically arrive within 3-5 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

Returns Policy

• Proof of purchase: You will need to provide proof of purchase, such as a receipt, EFTPOS statement, or order confirmation.

• Faulty goods: You are entitled to a refund or replacement if a product is faulty, not fit for purpose, or doesn't match its description.

• Return methods: We offer store credit or exchange.

• Who pays for returns: Consumers are generally responsible for the cost of returning smaller items. We will cover the cost of returning large or heavy items that are faulty. 

To make a return, please email us at info@woodworklab.com.au with your order number.